Terms of Service

Last updated: 2026-03-22

1. Who We Are

These terms govern the compliance screening services provided by Bartram Compliance, a trading name of Rob Alsop (sole trader).

Contact details:

• Email: hello@bartram.ai
• Website: bartram.ai

References to “Bartram Compliance,” “we,” “us,” or “our” mean Rob Alsop trading as Bartram Compliance. References to “you” or “your” mean the customer purchasing a screening service.

2. What These Terms Cover

These terms apply to all compliance screening services purchased through bartram.ai, including Bartram Web digital compliance screenings (all tiers), any monitoring retainer services, and any other Bartram Compliance product made available through the website.

By purchasing a screening, you agree to these terms. Please read them before completing your purchase. If you have questions, contact us at hello@bartram.ai before purchasing.

3. The Service

3.1 What we provide

Bartram Compliance provides digital compliance screenings of publicly accessible websites. A screening analyses your website against common compliance requirements, including GDPR/UK GDPR, web accessibility (WCAG 2.2 / European Accessibility Act), cookie compliance, and content health.

Each screening produces a professional report containing: a compliance score (a diagnostic indicator, not a guarantee of compliance), findings organised by compliance domain, plain-English explanations of each finding, risk assessments, and a prioritised remediation roadmap.

3.2 What a screening is

A screening is an automated analysis of publicly accessible website content using professional scanning tools and AI-powered interpretation, followed by human quality review. It identifies common compliance gaps and provides guidance on remediation.

3.3 What a screening is not

A screening is not a legal audit, a certified compliance assessment, legal advice, or a guarantee of regulatory compliance. It does not replace advice from a qualified solicitor, data protection officer, or accessibility specialist. We use the word “screening” deliberately to set correct expectations about the nature and limitations of the service.

3.4 AI disclosure

Our screenings use automated scanning tools (including axe-core, Lighthouse, and custom scripts) and AI analysis (Claude API, provided by Anthropic) to interpret results, prioritise findings, and draft remediation guidance. Every report undergoes human quality review before delivery. We are transparent about our use of AI — it is disclosed in every report and in these terms.

AI analysis has inherent limitations. It may produce false positives (flagging issues that do not exist or are not applicable to your situation) or false negatives (missing issues that exist but were not detected). Remediation guidance is based on common best practices and may not account for your specific technology stack, business requirements, or regulatory context.

4. Scope and Limitations

4.1 Service tiers

We offer three service tiers, each with a defined scope:

Tier 1: Essential (£297) — Simple sites (1–10 pages). GDPR AI-powered review, automated accessibility scan + AI analysis, cookie and tracker compliance check, PDF compliance report, prioritised remediation roadmap. Same-day delivery.

Tier 2: Standard (£397) — Typical SME sites (11–50 pages). Detailed GDPR AI analysis, accessibility scan + analysis (more pages), cookie and tracker compliance check, content health review, PDF report + compliance dashboard + roadmap. Same-day delivery.

Tier 3: Comprehensive (£597) — Complex sites (51+ pages, e-commerce). Detailed GDPR analysis + data flow mapping, full-site accessibility coverage, cookie and tracker compliance check, content health review, PDF report + compliance dashboard + roadmap, 30-minute walkthrough call with Robert. Same-day delivery.

4.2 What is included

Each screening includes analysis of publicly accessible website content only: GDPR/UK GDPR compliance indicators, web accessibility analysis (automated WCAG 2.2 Level AA), cookie and tracker compliance, and content health (where included in the tier).

4.3 What is not included

The following are explicitly outside the scope of every screening tier: legal advice or legal opinions, manual accessibility testing with assistive devices, backend server security assessment, payment card security (PCI DSS compliance), mobile application accessibility, internal data processing policies review, staff training assessment, third-party vendor compliance, penetration testing, sector-specific regulatory requirements (FCA, CQC, Ofsted, etc.), login-protected areas of the website, and remediation implementation.

5. Ordering and Payment

5.1 How to purchase

Screenings are purchased through the bartram.ai website. By completing payment, you are entering into a contract with us on these terms.

5.2 Pricing

Prices are displayed on the product page at the time of purchase and are inclusive of VAT where applicable. We reserve the right to change prices at any time, but price changes do not affect orders already placed and paid for.

5.3 Payment

Payment is taken in full at the time of purchase via Stripe. We do not store your card details — payment processing is handled entirely by Stripe.

5.4 What we need from you

After purchase, we may contact you to confirm the website URL to be screened, any specific pages you would like prioritised, and any context about your site. If we cannot reach you within 5 business days of purchase, we will proceed with a reasonable interpretation.

6. Delivery

6.1 Turnaround

We aim to deliver your report within the turnaround time stated for your tier. Turnaround times are targets, not guarantees. If we anticipate a significant delay, we will notify you.

6.2 Delivery method

Reports are delivered as PDF files to the email address you provide at checkout or in subsequent communication.

6.3 Tier 3 walkthrough call

Tier 3 (Comprehensive) includes a 30-minute walkthrough call, scheduled by mutual agreement within 10 business days of report delivery. The call covers the report findings and remediation priorities. It does not constitute legal advice or consulting.

7. Refund Policy

7.1 Before delivery

If we have not yet delivered your report, you may request a full refund at any time by contacting us at hello@bartram.ai. We will process the refund within 5 business days.

7.2 After delivery

Once the report has been delivered, no refund is available. The report itself is the deliverable — once you have received it, the service has been performed.

7.3 Quality issues

If you believe your report contains a material error, please contact us at hello@bartram.ai within 14 days of delivery. We will investigate and, at our discretion, either issue a corrected report at no additional charge, or provide a full or partial refund.

7.4 Consumer cancellation rights

If you are purchasing as a consumer, you may have a right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by requesting that we begin work immediately, you acknowledge that you may lose this right once the service has been fully performed.

8. The Compliance Score

The compliance score (0–100) and traffic light rating (RED / AMBER / GREEN) included in your report are diagnostic indicators designed to help you prioritise remediation efforts. The score does not assess all legal compliance obligations, is based on automated tools and AI analysis as of the scan date, and should not be treated as a warranty or guarantee of your overall compliance status.

9. Intellectual Property

9.1 Your report

Upon delivery and payment in full, you own the report we produce for you. You may use it internally, share it with your developers, present it to your board, or provide it to third parties. You may not remove or alter the Bartram Compliance branding, disclaimer, or methodology sections.

9.2 Our methodology

We retain all rights in our scanning methodology, AI analysis processes, report templates, and any tools or software used to produce the report.

9.3 Your website content

By purchasing a screening, you authorise us to scan and analyse the publicly accessible content of the website you specify. You confirm that you have authority to request a screening of that website.

10. Limitation of Liability

10.1 Our liability to you

To the fullest extent permitted by law, our total liability to you arising out of or in connection with a screening is limited to the fee you paid for that screening.

We exclude liability for: indirect, consequential, or economic loss; any regulatory fine, penalty, or enforcement action; any loss arising from false positives or false negatives in the AI analysis; and any loss arising from reliance on the compliance score as a warranty of compliance.

10.2 What we do not exclude

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

10.3 Time limit for claims

Any claim arising from a screening must be brought within 12 months of report delivery. This does not affect any statutory limitation period that cannot be reduced by contract.

11. Data Protection

We process personal data in connection with the screening service. Full details are set out in our Privacy Policy.

12. Confidentiality

We treat the contents of your screening report as confidential. We will not share your report with any third party without your consent, except where required by law, with our professional advisers under their own confidentiality obligations, or in anonymised and aggregated form.

13. Dispute Resolution

If you are unhappy with any aspect of our service, please contact us at hello@bartram.ai. We aim to resolve complaints within 10 business days.

14. General

14.1 Entire agreement

These terms, together with our Privacy Policy and the service description on the product page at the time of your purchase, constitute the entire agreement between you and us.

14.2 Amendments

We may update these terms from time to time. Changes apply to purchases made after the updated terms are published.

14.3 Severability

If any provision of these terms is found to be invalid, the remaining provisions continue in full force.

14.4 Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. When You Should Seek Specialist Advice

We recommend seeking advice from a qualified professional if: you are subject to a regulatory investigation, you process special category data, you operate in a highly regulated sector, you need to comply with sector-specific regulations beyond our scope, or any finding relates to a business-critical function or significant financial exposure.

We are happy to refer you to appropriate specialists on request.